Frequently asked questions

I forgot my password. What do I do?

On the sign-in page (or in the website’s “Sign in” dialog), press “Forgot your password?”. You receive a link valid for 60 minutes to create a new one. If the installation has no e-mail set up, the administrator can change it for you.

Are backups made automatically?

Yes. The worker makes a full backup (database, files and configuration) every 2 hours and keeps the 24 newest. They are managed under Admin → Maintenance and restored with php bin/console.php backup:restore (chapter 15).

Can I try SysRevAI without installing it?

Yes: at sysrevai.com/prova you can create a 30-day trial account and invite up to 5 people. On day 30 it is blocked (export only) and 7 days later it is deleted. Before that, export the data and import it into your own installation.

Do I need an AI key to start?

No. The whole review workflow works without AI. The helpers switch on when you add the key under Admin → Claude (AI).

How many reviewers and reviews can I have?

No software limits: as many as your server can serve.

Can I migrate from Rayyan, Covidence or a spreadsheet?

Yes. Export the references as RIS or CSV and import them. Previous decisions can be loaded as tags or as initial decisions.

Where is my data?

In the database and in storage/ on your server. SysRevAI sends nothing to sysrevai.com beyond licence validation and the update check.

What is sent to sysrevai.com?

When installing and updating: the licence number, the domain and the version. Nothing else.

How do I run a scoping review?

Create the review with the PCC framework and use the extraction template as the charting table. The PRISMA-ScR diagram is produced the same way.

Can I run several installations with the same licence?

One licence covers one domain. For a second one (staging, for instance), request another download or write to us.

How do I change the language?

The language selector in the top menu changes the interface for you. The site default is set under Admin → General.

I forgot the administrator password

Another admin can change it under Admin → Users. If there is none, from the server: php bin/console.php user:password mail@example.org.

How do I update to a new version?

When there is one, press “Update now” in the dark bar at the top (or Admin → Maintenance → “Check for updates”) and then “Update now”. It backs up, downloads the package and rolls back on failure.

Where do I find this guide from the platform?

In the top menu, the green “User guide” pill opens the guide in a new tab. On a phone it is inside the menu.

Can I install without a licence or with another licence server?

No. Every installation validates its licence with sysrevai.com during installation; the step cannot be skipped and the server cannot be changed. The licence is free.